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Cancellation And Refund

Cancellation & Refund Policy

Last Updated: 01/12/2020

WebZone Expertz aims to provide high-quality digital marketing and web services. Our work involves time-based effort, custom strategies, and digital deliverables, and therefore, this Cancellation & Refund Policy outlines how cancellations and refunds are handled.

1. Services Covered

This policy applies to all services provided by WebZone Expertz, including:

2. Cancellation Policy

2.1. Project-Based Services

For full project contracts (websites, branding, custom campaigns):

  • Cancellations must be made before the project starts.
  • Once work has begun, cancellation is allowed, but refunds are not guaranteed.
  • Any completed work, hours spent, and resources used will be deducted from the advance payment.
2.2. Monthly Retainer/Ongoing Services

For monthly recurring services (social media, SEO, ads, etc.):

Cancellations require 7–15 days of prior notice before the next billing cycle. Payments already made for the ongoing cycle cannot be cancelled or refunded.

2.3. Immediate Cancellations

WebZone Expertz reserves the right to cancel services if:

  • Client violates terms of service
  • Client engages in abusive or fraudulent activity
  • Client fails to provide the required information for project completion

No refunds will be issued in such cases.

3. Refund Policy

3.1. Non-refundable Services

Since digital marketing and development services involve time, planning, and labour, all payments are generally non-refundable once work has begun.

3.2. Eligible Refund Situations

Refunds may be considered only under the following rare circumstances:

  • Duplicate payment made by mistake
  • Service not initiated from our side within 24 hour
  • Technical error causing payment issues
3.3. No Refunds For

We provide no refunds when:

  • Partial work is delivered
  • The project is in its initial phase
  • Change of mind (customers)
  • Delays caused due to client-side approvals or missing information
  • Results not matching expectations (marketing outcomes can never be guaranteed)
  • Completed tasks or delivered digital assets

4. Quality Assurance

If you are unhappy with a delivery:

  • We offer revisions as per the service package
  • We work with you to fix issues or improve output

Refunds are not issued for dissatisfaction alone, but we ensure appropriate corrections.

5. Processing Time

If a refund is approved:

  • Processing time is 5–10 business days
  • Refund will be sent through the original payment method

6. Contact Us

For cancellation or refund requests, contact us at: